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The following is an example of how community-based grass-roots
marketing could be utilized to promote awareness, diagnosis,
and treatment of asthma, which afflicts inner-city African
Americans and Latinos at a rate that is five times higher
than that of the general population. This example would be
ideal for a pharmaceutical or healthcare organization looking
to identify and treat more asthma patients from this under-served
community.
The objectives for this sample campaign are as follows:
- Increase awareness/diagnoses of Asthma in African-American
and Latino communities in the New York area over 2003-2004
- Increase Asthma management and control the factors and behaviors
that increase the risks of Asthma
- To significantly increase
Asthma screening referrals
- Increase the number of prescriptions
written in the target audience.
Furthermore, our client will
benefit from the program by enhancing their brand image as
a company that cares about the well-being of the community,
as opposed to being one driven solely by profit motive. This
will result in increased sales and a stronger relationship
with customers and distributors. The two goals are not contradictory-
the program will recognize previously undiagnosed asthma sufferers
and alert them to the need for asthma management through medication
and behavior changes. The bottom line result will be significantly
increased market share in the targeted segments.
As previous case studies have demonstrated, community outreach
is critical and the most effective method for approaching
multicultural markets. MZInc will develop a comprehensive
community outreach program based the success of similar case
studies that will include the following:
1. An Asthma awareness/control media campaign will
be conducted across multiple media platforms
2. Community volunteer strategies that will recruit
and coordinate volunteers to help raise awareness of the dangers
of asthma, promote asthma screenings, and encourage fellow
community members to monitor and manage their disease.
3. Partnerships with corporate and nonprofit organizations
that will contribute funding and resources to the campaign.
Program Planning: - Create a program development committee
within the community
- Collect local community data to target
the program
- Assess community health services and other resources
- Identify health and other organizations and media outlets
in the community
- Create health communication materials that
are linguistically on target, culturally sensitive, and age
appropriate for the specific communities.
- Pre-test materials
for comprehension, cultural competence and sensitivity to
the target group
Resource Development: - Recruit volunteers, organizations,
and local media to participate in the program and/or provide
in-kind contributions (e.g. printing, collating, mailing services,
public service space or time in media)
- Community assistance
in recruiting volunteers, key leaders
- Contribute staff or
volunteer time (Churches, non-profits etc.)
Program Implementation/Publicity and Promotion:
- Implementation
administration and monitoring
- Provide venues for program
meetings, events, and activities
- Organize or participate
in media publicized events (e.g., health fairs, press conferences)
- Prepare press releases
- Prepare exhibits for public places
(e.g., shopping malls, building lobbies, schools, public libraries,
zoos, parks, laundromats, etc.)
- Distribute narrow cast media
materials in the targeted communities
- Write articles for
immediate media placement
- Publish articles in existing community
newsletters and other media (proven successful when offered
for free)
- Produce health presentations that incorporate
the linguistic, literacy and cultural values of the community.
- Provide recognized, credible spokespersons from community
(popular music artists and performers from radio stations
etc.)
- Find community role models with asthma symptoms
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Provide media interviews to local media and invite major stations
TV, radio and newspaper.)
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